Management V
Management of Information Systems

Objectives:

The purpose of the proposed course is that at the end of the course participants have the essential knowledge to define and identify the success factors or critical in the information systems.

At the end of the course participants will be able to:

  • Define assertive topics for the course of a meeting
  • Define an ERP and CRM
  • Identify critical success factors in implementation
  • Identify roles, objectives and critical success factors

  • Know the structure for the development of an SAD
  • Define a SAD
  • Identify functions and objectives
  • Identify critical success factors in implementation
  • Define Data Warehouse, Data Mart, Data Mining
  • Define and identify collaborative systems

Program:

  • Module I:
      ERP and CRM management systems
      Definition, Foundations, Objectives, Structure, Features, Implementation, Selection and Critical Success Factors

  • Module II:
      Collaborative systems
    ■  Definition, Tools and application types
    ■  Share of Information
    ■  Conference
    ■  Calendar and group agenda

  • Module III:
      SAD
    ■  Define decision support systems
    ■  Identify functions and objectives
  • Module IV:
      Business Intelligence
    ■  Data Wharehouse
    ■  Data Mart
    ■  Data Mining
    ■  Define and identify collaborative systems

Course Recipients:

This course was specially designed for middle and upper management, as well as consultants and independent professionals.

  • 18 Hours

  • 3 Days